I thought this was a great chart illustrating the evolving nature of social CRM, as it also identifies the importance and growing prominence of PR as touchpoint and means to establish a two-way communication with the consumer.
I thought this was a great chart illustrating the evolving nature of social CRM, as it also identifies the importance and growing prominence of PR as touchpoint and means to establish a two-way communication with the consumer.
KJ's Collection of Curiosities 
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